Refund Policy

Bagnexa wants every customer to be satisfied. Please read the full policy carefully.

Return Window

• Standard: 14 days from delivery
• Extended: 30 days for select promotional items

Eligible Items

• Must be unused, unworn, and in original packaging with tags.
• Include proof of purchase.

Non-Returnable Items

• Customized or personalized products
• Final sale or clearance items
• Damaged items not reported within the return window

Return Process

1. Contact [email protected] to request a return authorization.
2. Package items securely and ship using a trackable method.
3. Keep tracking information for reference.

Refund Processing

• Refunds processed within 5–10 business days after item receipt.
• Original payment method is used for refunds.
• Partial refunds may apply if items are not returned in original condition.

Dispute Handling

• Customers should contact support before opening disputes with banks or payment providers.
• We strive to resolve issues fairly and promptly.

Customer Conduct Guidelines

• Returns must follow instructions to avoid being denied.
• Abuse of the return process may result in account suspension.